Getting help
Email hello@hemiogenic.com with your phone model, the app version and what happened. Please don't send your pet's medical records, microchip numbers or other private details unless we ask for something specific.
Common questions
Where is my data? Only on your phone. Pawfile has no account and no server, so we can't see or recover your records.
I got a new phone and my pets are gone. Phone backup is turned off for Pawfile, so records don't move to a new phone. Export a vet pack from Settings to keep a copy of each pet's records.
Reminders aren't showing. Check that notifications are allowed for Pawfile in your phone's settings, then use Settings → Send a test reminder. Reminders may arrive a little off the exact time.
How do I add another pet? The free version keeps one pet with every feature. A one-time unlock in the app adds unlimited pets. No subscription.
I already paid. How do I get my unlock back? Open Settings → Restore purchase while signed in to the same App Store or Google Play account you used to buy it.
Refunds are handled by the App Store or Google Play under their own rules.
How do I delete everything? Settings → Delete all data, or uninstall the app.
A note on health
Pawfile is a record keeper, not veterinary advice. It doesn't diagnose or work out doses. Confirm vaccine schedules and treatments with your vet.