Contact us
Email hello@hemiogenic.com. Include the app version (shown in your phone's app info), your phone model and what happened. Please don't send receipts that show card numbers or other private details.
Where are my records stored?
Only on your phone, in Proof's private storage. Receipt photos are encrypted.
How do I move to a new phone?
Android backup is off for Proof, so records don't move automatically. Use Settings → Export all records as PDF to keep a copy before you switch.
I'm not getting reminders
Check that notifications are allowed for Proof in your phone's settings. Settings → Send a test reminder in Proof checks that they arrive. Reminders come about 30 days before a warranty ends, around 9am, and may arrive slightly off that time. An item saved with less than 30 days left gets no reminder.
How long is my warranty?
Proof fills in a length you can change for each category and each item. It is a reminder you choose, not a legal entitlement. Check your receipt, the maker or the shop for the real terms.
How do I make a claim?
Open the item and tap Create claim pack. It makes a PDF with the item details and the receipt photo, which you can share with the shop or maker.
I bought the unlock. How do I get it back?
On a phone signed in to the same App Store or Google Play account, open Settings → Restore purchase. For refunds, contact the store you bought from.
How do I delete everything?
Settings → Delete all data removes every item, photo, reminder and setting from your phone. It can't be undone.